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Business Operations Mastery Program
Tuesday, October 26, 2021, 10:30 AM to Wednesday, October 27, 2021, 5:00 PM EST
Category: Events

Business Operations Program Registration

Business Operations Mastery  

The CCN Business Operations Mastery course is designed to help streamline the operations of your contracting business.  During this course, we will focus on helping you and your operations team understand how to develop processes that improve communication between departments, create firewalls that protect your businessand understand how better lead management improves closing opportunities.  This course will also give you all the tools you need to set up a system that improves all aspects of the customer journey, from the initial intake of information all the way up to the completed project. 

In CCN’s Business Operations Mastery, your team will learn how to: 

  • Start the customer experience with lead intake management 

  • Implement the CCN firewall process once a project is sold 

  • Develop Customer Communications/Marketing to ensure customer satisfaction 

  • Set up Total Quality Management (TQM) meetings and company meetings 

  • Adapt communications with customers and co-workers using DISC profiles 

  • Use effective conflict resolution strategies to overcome miscommunication 

  • Effectively schedule production projects for-profit and goal achievement