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2020 Winter Conference
Margaritaville Resort Orlando
8000 Fins Up Circle
Kissimmee, Florida 34747
USA
(855) 995-9099

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Thursday, January 02, 2020, 3:00 PM to Sunday, January 05, 2020, 12:00 PM EST
Category: Events

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AGENDA:

Thursday

3:00 PM - 6:00 PM          

Registration & Exhibitors                                   

6:00 PM - 6:30 PM          

Welcome/Conference Opening – Scott Siegal    

6:30 PM - 9:30 PM          

Welcome Reception & Mastermind 

Friday

7:00 AM- 8:00 AM          

Breakfast                   

7:00 AM - 8:00 AM          

Registration                      

7:00 AM - 8:00 AM          

Exhibitors                          

8:00 AM - 8:30 AM            

Welcome – Scott Siegal

8:30 AM - 9:00 AM

What is TQM - Scott Siegal

A Key Element for reaching Goals and Team Building is "inspection". We must inspect what we expect. We know what is expected. Let's see what is happening. What improvements are necessary?

The TQM meeting is held to "inspect" the performance of our projects. The meeting is scheduled for a set time limit, such as one hour. The frequency of meetings is based on how many projects can be reviewed in that time period. This program works equally well for very small companies to very large companies with minor variances.

When first starting with this TQM program the initial meetings may run over. It takes time for participants to get used to the meeting protocol and learn to quickly identify the actual source of a problem, or opportunity, and develop a plan of action.

This TQM program is not an overnight wonder although significant improvements may be seen early on. The true value of the meeting shows up over a period of time. It is worth making a long-term commitment.

During the start-up it is critical that Management assure that professional decorum is maintained during the meeting. The TQM meeting is not a "bitch session" or for "finger pointing". The meeting's purpose is to improve Quality for everyone. 

When beginning the TQM process do not be surprised that "pent up anger" and "frustration" may try to creep into the meeting. Keep this in check. Remind everyone that the purpose of the meeting is to "learn". 

Whatever mistake occurred to cause the problem should serve as the learning lesson so the problem can be avoided in the future for everyone's benefit. 

The focus of the meeting will evolve over a period of time as quality and team goals are achieved.  Find out what this meeting looks like and how you can implement it in your company.  Watch as the CCN players role play a typical TQM meeting.

9:00 AM - 10:00 AM

Live TQM Meeting

10:00 AM - 10:30 AM

TQM Implementation Q&A

10:30 AM - 11:00 AM

Break

11:00 AM - 12:00 PM

Customer Experience

12:00 PM - 1:00 PM

Lunch

1:00 PM - 1:30 PM

What is Conflict Resolution

Despite the best customer service processes, there will always be a customer complaint in a contracting business.  How you handle the complaint determines the amount of loyalty and trust that will result, along with a great referral.

Despite popular belief, the best way to handle a dispute is not to “eat it”.  Why?  When something goes wrong, the contractor automatically is wearing the black hat in the customer’s eyes.  “Eating it” only causes the contractor to be seen as guilty from the customer’s perspective and causes the customer to wonder how much the price is padded if so much work can so easily be done for free.  The result—the customer keeps pushing for more and you always wear the black hat.

Find out how to get the white hat back utilizing the CCN Dispute Resolution Process.  In this session, the CCN Players will dramatize this process for you to see how easy it is to resolve disputes and turn an unsatisfied customer into your best source of referrals. 

1:30 PM - 2:30 PM

Conflict Resolution Role Play

2:30 PM - 3:00 PM

Break

3:00 PM - 4:30 PM

Sales, Production, and Admin Masterminds

Here is an opportunity to uncover the bottlenecks that might exist in your business and find out from other contractors what works to overcome them to help you in setting and achieving  goals for your business.

Saturday

7:00 AM- 8:00 AM          

Breakfast                   

7:00 AM - 8:00 AM          

Registration                      

7:00 AM - 8:00 AM          

Exhibitors                          

8:00 AM - 8:30 AM            

Opening – Scott Siegal

8:30 AM - 12:00 PM

Team Building - Taking Flight with DISC

This high energy training program makes self-awareness simple and intuitive, enabling people to easily remember the styles and apply new skills. The result is that participants are able to flex their style to communicate more effectively and respectfully with the people in their lives.

The Taking Flight with DISC training program is based on the tried-and-true DISC personality styles model as represented by Eagles (the Dominant D style), Parrots (the Interactive I style), Doves (the Supportive S style), and Owls (the Conscientious C style). Instead of using letters that have to be memorized, the birds are intuitive. For example, think of an Eagle - the traits of confidence, directness, and a bottom-line, results-orientation are self-evident. Now, think of the letter D. Obviously, this does not convey these traits (or any traits for that matter). The intuitive nature and “stickiness” of the birds allows participants to instantly connect with styles and remember them over the long-term.

Prior to the training program, participants complete the online Taking Flight with DISC Profile. The personalized report is distributed in the session and will help individuals understand their natural tendencies, needs, strengths and potential blind spots. The report offers powerful insights into dealing with other styles and how people can better manage through potentially difficult situations.

While most DISC training programs focus on teaching people the DISC model, they fail to create stronger relationships or drive better results. Instead of focusing on memorizing letters and models, the Taking Flight with DISC program promotes new skill development by linking the styles to important core skills. Since neuroscience states, neurons that wire together fire together, the Taking Flight with DISC session wires DISC to existing knowledge, allowing the styles to trigger right when you need them.

Participants will learn how to utilize the four styles when communicating and listening to others, providing feedback, taking risks, coping with stress, dealing with change, managing time, working in teams, and more. By building on existing knowledge, Take Flight Learning’s brain-friendly approach makes new DISC insights immediately accessible in the moment they are needed.

The Taking Flight with DISC training program is filled with laughter and learning as engaging activities allow participants to experience the DISC styles in action. Through interactive exercises, participants discover how often they impose their style on others and how the simple shift to treating people how they need to be treated will strengthen relationships and increase effectiveness.

The Taking Flight with DISC session:

  • Heightens self-awareness, which allows people to capitalize on personal strengths
  • Helps people understand how their behaviors are impacting their own success and impacting others
  • Improves individual and team communication
  • Increases acceptance of others and decreases conflict and drama
  • Improves organizational culture, one interaction at a time

10:00 AM - 10:30 AM

Break

7:00 PM - 10:00 PM

Richard Kaller Wizard Awards Dinner

Sunday

9:00 AM - 11:00 AM          

Owners Only Breakfast (optional)           

This breakfast session is limited to CCN Member business Owners and addresses topics that are specific to Owner concerns. This meeting is also an opportunity to voice your desires for training programs, conference topics, etc. and to address how CCN can best help you in your contracting business.